Help Center / Discovery and SeleRank
Why was a video or post shown to me and what can I change?
Use available feed controls and check whether a reset is offered in your app.
A video or post can appear because it is eligible for the surface you are browsing. If the app offers an explanation or feedback option on that item, open it to see your choices. Check the app’s settings for any history or reset control available to your account.
Before you start
Identify the feed or screen where you saw the item.
What to do
Open the item menu and look for the available feedback or reporting options. Check settings before assuming a reset affects every feed or both apps.
Common problems
If you cannot find a control, note the app, screen and app version when contacting support.
Last updated November 12, 2026.
Frequently asked questions
Why was a video or post shown to me and what can I change?
A video or post can appear because it is eligible for the surface you are browsing. If the app offers an explanation or feedback option on that item, open it to see your choices. Check the app’s settings for any history or reset control available to your account.
Where can I look for an explanation or reset?
Identify the feed or screen where you saw the item. Open the item menu and look for the available feedback or reporting options. Check settings before assuming a reset affects every feed or both apps. If you cannot find a control, note the app, screen and app version when contacting support.
What if a feed control is missing?
If you cannot find a control, note the app, screen and app version when contacting support. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Keep reading
What is SeleVista?
SeleVista is the video home for Africa: watch Shorts and long videos, share your own, chat, and earn from the attention your work earns.
What is SeleVerse?
SeleVerse is the social home for people, stories and earning: posts, Griot videos, voice posts and Pages, all on one SeleID.
Report a post, video, comment or profile
Open Report from the relevant item, choose an accurate reason and keep a valid submission receipt for follow-up.
Still need help?
Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.
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