SeleID HelpFrequently asked questions
SelePay and money
How does SelePay combine earnings across both apps?
SelePay brings your SeleVista and SeleVerse earnings together under your SeleID. Use the per-app breakdown to see where earnings came from, and check the available balance before requesting a withdrawal. Amounts that are still pending or held can appear in your earnings history before they become available.
How do I reconcile my per-app earnings?
Sign in with the same SeleID you use on both apps. Open the earnings or wallet view, select the relevant period and compare each app with the combined balance. Read SelePay overview for withdrawal context. If a contribution is missing, check the app, date range and whether the amount is pending or already paid.
Why is my available balance different from total earnings?
If a contribution is missing, check the app, date range and whether the amount is pending or already paid. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Where do my SeleVista and SeleVerse earnings come from?
Your earnings history separates activity by app and source, such as eligible views, tips or a bonus that applies to your account. Use the confirmed ledger entries and program terms to understand how an amount was calculated. A raw view count alone cannot tell you what you will earn.
How can I identify the source of an earning?
Identify the app, earning type and period you are checking. Open the breakdown and compare recorded eligible activity with the amount for that period. Check the terms for the earning source before estimating future payments. If a bonus is missing, check eligibility and the earning period. Contact support with the program name and the relevant entry.
Why might a bonus be missing?
If a bonus is missing, check eligibility and the earning period. Contact support with the program name and the relevant entry. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
When do held creator earnings become available?
Eligible monthly creator earnings are held until the month ends and the 30-day holding period has passed. Check the wallet for the amount confirmed as available before requesting a withdrawal. The hold is separate from any transfer processing time after you submit an eligible withdrawal request.
Which date starts the monthly hold?
Find the earning month and check whether the entry is held, available or paid. Use the month-end date rather than the day of an individual view to understand the hold. Check withdrawal steps when the wallet shows an available balance.
What if earnings are still held after the expected period?
If the expected month has cleared but the entry is still held, check its status and contact support with the period and app. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
What is my withdrawal minimum and how does conversion affect it?
Use the minimum shown for your withdrawal country and currency. The existing Nigeria guide lists NGN 5,000, while other currencies use their own displayed thresholds. Review the quoted exchange rate, any charges disclosed, and the final amount before confirming a payout in your local currency.
Where can I check the actual payout minimum?
Confirm the country, currency and receiving account shown in the wallet. Review the payout summary and compare the available balance with its displayed minimum. Use currency and exchange for the distinction between an estimate and a confirmed conversion. If your minimum or conversion looks wrong, check the selected country and currency before contacting support.
Why might my payout amount differ from a conversion estimate?
If your minimum or conversion looks wrong, check the selected country and currency before contacting support. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Where can I see taxes, charges and deductions on creator earnings?
Review the earnings breakdown and payout summary for any taxes, charges or deductions shown for the period. Compare the original amount, listed adjustments and final amount available or paid. Rates and treatment can vary, so use the figures on your own record and seek qualified tax advice for filing questions.
Which records should I compare for a payout deduction?
Have the app, earning period, currency and transaction reference ready. Check each labeled adjustment against the payout summary. Save the relevant record privately if you need it for support or your own accounts. If an adjustment is unclear, ask support to explain the entry and include the period and reference without posting payment details publicly.
What if I do not recognize a deduction?
If an adjustment is unclear, ask support to explain the entry and include the period and reference without posting payment details publicly. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
What does the daily 8 pm earnings message show and how do I turn it off?
The daily earnings message summarizes the recorded earnings for the day it covers. Open the app’s earnings screen to inspect the figures and their status. To stop future alerts, review the earnings notification preferences in your account and turn off the relevant option if it is offered.
How can I check earnings without the daily message?
Check which app and delivery channel sent the message. Open notification settings and review the earnings choices for that channel. Save any change and check the selected state. Use the wallet or finance screen to view earnings directly. If a message is missing, check the app, account and notification preferences before treating it as evidence that no earnings were recorded.
Does a missing daily message mean I earned nothing?
If a message is missing, check the app, account and notification preferences before treating it as evidence that no earnings were recorded. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Discovery and SeleRank
How does SeleRank help surface videos and music on SeleVista?
SeleRank supports discovery on SeleVista by helping order eligible content on surfaces that use it. A recommendation is one way to find a video or piece of music. Search, a creator’s profile and Subscriptions offer direct ways to find content you already want to watch or hear.
How can I find a video outside recommendations?
Identify whether you are browsing a discovery feed or looking for a known item. Use search or open the creator profile for a known item. Subscribe when you want to find more work from the same creator. If an item is missing, check whether it is available to your account and try its direct link or creator profile.
Why can’t I find an item I saw before?
If an item is missing, check whether it is available to your account and try its direct link or creator profile. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How does SeleRank help surface posts on SeleVerse?
SeleRank supports discovery on SeleVerse by helping order eligible posts on the surfaces that use it. Recommendations can include different formats, such as briefs, pictures, videos and voice posts. When you want something specific, use the creator profile, a direct post link or the app’s search options.
How can I find a particular post on SeleVerse?
Identify the post or account you are looking for, if you know it. Open the account or direct link for a known post. Use the controls offered on a recommendation if you want to change or report what you see.
Why might a direct post link stop working?
If a direct link fails, check whether the post still exists and whether its audience settings allow you to view it. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do SeleID and SeleRank work together?
SeleID identifies your account when you sign in to SeleVista or SeleVerse. SeleRank supports how eligible content is ordered on discovery surfaces. Your shared sign-in and what appears in a feed serve different purposes. Review the specific app’s privacy and discovery controls for choices that apply to its feed.
Where should I look for discovery controls?
Check which app and SeleID you are currently using. Use account settings for sign-in and identity. Use the app’s visible feed or privacy settings for discovery choices. If a setting differs between the apps, check the help for the app that is showing the recommendations.
Why might discovery settings differ across apps?
If a setting differs between the apps, check the help for the app that is showing the recommendations. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Why was a video or post shown to me and what can I change?
A video or post can appear because it is eligible for the surface you are browsing. If the app offers an explanation or feedback option on that item, open it to see your choices. Check the app’s settings for any history or reset control available to your account.
Where can I look for an explanation or reset?
Identify the feed or screen where you saw the item. Open the item menu and look for the available feedback or reporting options. Check settings before assuming a reset affects every feed or both apps. If you cannot find a control, note the app, screen and app version when contacting support.
What if a feed control is missing?
If you cannot find a control, note the app, screen and app version when contacting support. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How can I grow my reach honestly on SeleVista or SeleVerse?
Build reach by publishing original work for the audience you want to serve, using accurate descriptions, and responding to genuine engagement. Use approved promotion options when your account and content qualify. Avoid buying or arranging artificial activity, and use your own performance data to learn which posts serve your audience.
What should I check before publishing to grow reach?
Choose the audience and the format before you publish. Give the content an accurate title or caption, check the audience setting and review performance over comparable periods. On SeleVista, invite viewers to subscribe if they want more. If someone promises guaranteed views or earnings for a fee, protect your account and report suspicious requests through the official route.
What if someone offers guaranteed views?
If someone promises guaranteed views or earnings for a fee, protect your account and report suspicious requests through the official route. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Trust, safety and privacy
How can I recognise official SeleID pages and staff requests?
Check that product information comes from seleid.dev and that account sign-in or recovery is on accounts.seleid.dev. A name, logo or claimed staff title alone cannot establish who sent a message. Open the official site independently before entering credentials or acting on a sensitive account request.
How should I verify a sign-in link?
Read the whole address and check what the message is asking you to do. Go directly to SeleID or the app’s official support entry. Keep passwords and verification codes private. If a request looks suspicious, report it through the official support path and keep a copy with sensitive details removed.
How do I report a suspected scam?
If a request looks suspicious, report it through the official support path and keep a copy with sensitive details removed. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do I export or delete my data and what may be retained?
Start with the privacy or account controls for the SeleID you want to manage. Use the available request path for a copy or deletion of your data, and check the confirmation for what it covers. Some records may be retained where applicable rules or obligations require it.
What should I save before deleting my account?
Check whether you need a copy of data, published work or transaction records before requesting deletion. Read data and privacy, use the relevant account control and keep the request confirmation. If the option is unavailable, use official support. If you have a pending payout or a Page responsibility, check the impact before confirming deletion and ask support about unresolved records.
Does deletion remove every record immediately?
If you have a pending payout or a Page responsibility, check the impact before confirming deletion and ask support about unresolved records. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Which devices and browsers can I use with SeleID?
Use the official app listing for current Android or iPhone compatibility and the SeleID website for supported web account flows. If you encounter an accessibility barrier, note the page, browser or app version and the task you were trying to complete so support can investigate the specific issue.
Where can I verify current app compatibility?
Identify your device, operating system, browser or app version, and any assistive technology involved. Start at SeleID and follow official app links. If a task fails, check for an update and use the accessible support route available to you. If a screen or control is unusable, describe the action, what you expected and what happened, including whether a screen reader or keyboard was in use.
What should I include in an accessibility report?
If a screen or control is unusable, describe the action, what you expected and what happened, including whether a screen reader or keyboard was in use. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Domains
How do domain search and pricing work?
Search for a name on SeleDomains and review its availability and the prices shown for registration and renewal. A search result is a quote, and registration depends on successful checkout and confirmation. Use the displayed terms when deciding what the domain will cost over several years.
Which prices should I compare before buying?
Choose a few names and extensions so you can compare alternatives. 1. Open SeleDomains. 2. Search for the full name. 3. Review the registration and renewal quotes, including currency, before making a decision. A name can become unavailable between search and registration. Search again before relying on an earlier quote.
Why did a domain search result change?
A name can become unavailable between search and registration. Search again before relying on an earlier quote. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do I buy a domain with SeleID?
Start with the official domain search and sign in with the SeleID that should manage the domain if checkout is offered. Review spelling, ownership details and the total before paying. Wait for confirmation that the registration succeeded before using the name in a website or email address.
Which account should own my domain?
Decide which person or company should control the domain and its renewal. Search for the name and check the purchase controls. If checkout is available, review the order and keep the confirmation reference for your records. If checkout is missing, check the domain product’s current status. If a payment is pending, check its reference before retrying.
What if checkout or confirmation is missing?
If checkout is missing, check the domain product’s current status. If a payment is pending, check its reference before retrying. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do I point a domain to a site or project?
Point a domain to a site by adding the DNS records the destination asks you to use. Keep a copy of existing records first, especially those used for email. Verify the domain from the destination’s dashboard and check that the site loads securely before announcing the change.
What DNS details do I need before making a change?
Get the exact DNS names, types and values from the destination service. 1. Save your existing DNS records. 2. Add or replace only the records identified by the destination. 3. Wait for the destination to verify the domain and test the public address.
Why is my domain still pointing to the old site?
If the site still points elsewhere, confirm you edited the active DNS zone and check for conflicting records before making more changes. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How does free Email Routing forward mail from a domain?
Email Routing forwards messages sent to an address on your domain to an existing mailbox. Check the published domain terms and current routing controls to see whether it is included for your domain. Forwarding handles incoming mail. A separate sending service controls which address you can send from.
What do I need before setting up forwarding?
Choose the forwarding address and confirm you control the receiving mailbox. Check the routing guide from developer documentation. If available, verify the destination, apply the requested mail records and send a test from a separate address. If mail is missing, check the destination’s verification status, spam folder and the active mail records for your domain.
Why is forwarded mail missing?
If mail is missing, check the destination’s verification status, spam folder and the active mail records for your domain. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do I renew, auto-renew or transfer a domain?
Open the domain’s management page to review expiration and renewal terms. If auto-renew is available, verify its setting and payment method before relying on it. Before transferring a domain, check the receiving registrar’s instructions and confirm whether locks, authorization codes or timing requirements apply to that extension.
What should I check before renewing or transferring?
Record the expiration date and confirm access to the domain owner’s email. Review renewal first if the domain is near expiration. For a transfer, follow the receiving registrar’s checklist and keep a copy of DNS records and the transfer reference.
Why might a domain transfer stall?
If a transfer stalls, check its status with both registrars and confirm whether the domain is locked or needs owner confirmation. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do I protect domain ownership and contact information?
Protect a domain by securing the account that owns it, keeping recovery information current and reviewing who can edit DNS or start transfers. Registration contact privacy and domain security options depend on the extension and registrar. Check which controls are available before publishing contact details or transferring ownership.
Who should have access to domain settings?
Identify who should be able to change DNS and approve ownership actions. Use separate permissions where available, review transfer locks and check the published registration privacy terms for the extension you selected. If DNS changes unexpectedly, review the account’s recent activity and contact the registrar with the domain and affected records.
What should I do after an unexpected DNS change?
If DNS changes unexpectedly, review the account’s recent activity and contact the registrar with the domain and affected records. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
What do I get with a free hosting subdomain?
A hosting subdomain is an address under a domain operated by the hosting service. Check SeleHost’s status and published terms for any included address, eligible site type and usage limits. If you need an address that you can manage independently, check the terms for registering a domain separately.
How do I decide between a subdomain and a domain?
Decide whether you need a hosted address or a separately registered domain. Review the roadmap for SeleHost availability and check the project’s current publishing options before sharing the address publicly. If an address is missing or unavailable, check the project and publishing status before changing DNS elsewhere.
Why can’t I find my hosted address?
If an address is missing or unavailable, check the project and publishing status before changing DNS elsewhere. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Business and SeleAds
What are Business Pages?
Business Pages give a business or organization a distinct presence in the Sele apps. Business Workspace helps you find eligible Pages your SeleID owns or manages. The available actions depend on your role. Check the Page name and the workspace you opened before making changes on behalf of a business.
How do I find the Pages I can manage?
Sign in with the SeleID that has a role on the Page. Open Business Workspace and choose the Page you want to manage. Review your role before asking another person to make changes. If a Page is missing, check your account and ask an owner to verify your current role.
Why might a Page be missing from my workspace?
If a Page is missing, check your account and ask an owner to verify your current role. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do I create a company in SeleAds?
Sign in to SeleAds and open the Companies area to create a company for your business. A company can be created before a Page is linked. Check the company name and selected workspace before saving. Company setup is separate from campaign approval, launch authority and any billing arrangement.
Do I need a Page before creating a company?
Choose the company name and use the SeleID that will manage it. Open SeleAds, go to Companies and follow the available creation form. Verify the company appears in the workspace after saving. If the form is unavailable, check the signed-in account and workspace. For a failed submission, retain the error before retrying.
What should I check if the company form fails?
If the form is unavailable, check the signed-in account and workspace. For a failed submission, retain the error before retrying. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do I link a Page to a SeleAds company and manage access?
Open the intended company in SeleAds and choose an eligible Page from the Page picker. Linking depends on the current Page role and any existing link to another company. If a Page is visible but cannot be selected, ask its owner to confirm your permissions and the existing association.
What should I verify before linking a Page?
Confirm the company name, Page identity and the role you hold on the Page. Open the company’s Page picker. Choose the intended Page, review the link and check that the company shows it after saving. If there is a conflict, ask the Page owner to review the existing company association before trying to link it again.
What if a Page is already linked to another company?
If there is a conflict, ask the Page owner to review the existing company association before trying to link it again. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How can an advertiser check or book inventory in SeleAds?
Start in the SeleAds workspace and verify the company and Page you are representing. Check the current product status for campaign creation and inventory booking before planning spend. If booking controls are available to your account, confirm placement, dates, creative requirements and any approval steps before committing.
What should I prepare before checking ad inventory?
Prepare the campaign goal, audience, dates and proposed creative. Open SeleAds and check the available campaign controls. Record the booking reference if the workspace confirms one. If a booking control is missing, check product status and company permissions rather than assuming a placement has been reserved.
Why can’t I see a booking control?
If a booking control is missing, check product status and company permissions rather than assuming a placement has been reserved. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Where can I check what can be advertised on SeleAds?
Check the policies and submission requirements shown by SeleAds before committing to an advertisement. Review the creative, destination and claims together. If a category is unclear or you cannot find a published policy that covers it, ask through the official support route before arranging spend or promising publication.
What should I review before submitting a creative?
Collect the proposed creative and the exact page the ad will open. Review the destination, verify that the advertiser can substantiate its claims and check the current workspace instructions before submission. If a creative is rejected, read the reason and address it before submitting a revised version.
What should I do if an ad is rejected?
If a creative is rejected, read the reason and address it before submitting a revised version. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Where can I check SeleAds billing and invoices?
Check the current company workspace or your approved advertiser agreement for billing records and invoices. A company or Page link does not establish a payment method, an invoice schedule or authority to spend. If a document is missing, ask support with the company and campaign reference rather than assuming a charge was made.
What details help support find an invoice?
Have the company name, campaign reference and relevant period ready. Sign in to the correct company and review the records available to your role. Use the agreement or support route for billing terms you cannot verify there. If a document is missing, check the company, billing period and access role before reporting it.
Why might I be unable to see a billing document?
If a document is missing, check the company, billing period and access role before reporting it. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How should an advertiser review brand safety on SeleAds?
Review brand safety by checking the proposed placements, the content context you can inspect, and any documented exclusions available for your campaign. Agree who can approve changes and how to report a concern. Verify these controls before committing spend, especially when your organization has its own placement or safety requirements.
How should I prepare a placement review?
Write down your placement and content requirements and who can approve exceptions. Check each placement against the requirements and retain the campaign reference. Use the documented support route to raise a concern. If you see an unexpected placement, collect its date, campaign reference and a screenshot with private details removed.
What should I include in a brand-safety report?
If you see an unexpected placement, collect its date, campaign reference and a screenshot with private details removed. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
How do I measure SeleAds campaign results?
Start with the campaign’s goal and check the metrics available for that campaign in SeleAds. Compare the same date range, time zone and placement when evaluating changes. Read the definitions for any impressions, clicks or other measures shown and verify attribution before treating a result as a sale.
How can I make two campaign reports comparable?
Decide which outcome you are trying to measure and set a comparison period. Open the relevant campaign, select a consistent reporting window and record the exact metric definitions that accompany the report. If figures disagree, compare filters, time zones and reporting windows before concluding that a result is missing.
Why might two campaign totals differ?
If figures disagree, compare filters, time zones and reporting windows before concluding that a result is missing. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
Developers
What should I check first for opening the Developer Console?
Sign in with the SeleID you intend to use for development. Open the Developer Console and review the apps and resources listed for your account. If the console opens but a product is missing, check the roadmap and whether you are in the intended workspace.
What should I do if I get stuck with opening the Developer Console?
If the console opens but a product is missing, check the roadmap and whether you are in the intended workspace. Sign in with the SeleID you intend to use for development. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for web sign-in?
List the HTTPS callback URLs you control. Keep each callback specific to its environment. Where the published integration supports it, use state to bind the response to the request and validate tokens on the server. If a callback is rejected, compare its scheme, host, path and trailing slash with the registered value.
What should I do if I get stuck with web sign-in?
If a callback is rejected, compare its scheme, host, path and trailing slash with the registered value. List the HTTPS callback URLs you control. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for mobile sign-in?
Record the application ID and return link for each platform. Use the provider’s documented mobile flow when available. Keep credentials intended for a server out of the binary. If the browser finishes sign-in but the app never opens, check the registered return link and app association for that installed build.
What should I do if I get stuck with mobile sign-in?
If the browser finishes sign-in but the app never opens, check the registered return link and app association for that installed build. Record the application ID and return link for each platform. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for API keys?
Identify the workspace, project and operations the integration needs. If key creation is available, create the least privileged key you can use. Store it in your secrets manager and configure rotation. If a key appears in a public repository or browser bundle, revoke or rotate it and review its recent use.
What should I do if I get stuck with API keys?
If a key appears in a public repository or browser bundle, revoke or rotate it and review its recent use. Identify the workspace, project and operations the integration needs. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for SeleStorage downloads?
List what is public, private or temporary. Use the documentation index to find the storage guide when available. Check access rules and operation allowances separately from stored size. If a file cannot be downloaded, check whether it exists, whether access is allowed and whether any temporary link has expired.
What should I do if I get stuck with SeleStorage downloads?
If a file cannot be downloaded, check whether it exists, whether access is allowed and whether any temporary link has expired. List what is public, private or temporary. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for managed SQL?
List tables, indexes and database-specific features your project uses. Review the published developer docs before importing a schema. Test migrations on a disposable database with synthetic records. If a migration fails, record the statement and error and check whether earlier statements committed before retrying.
What should I do if I get stuck with managed SQL?
If a migration fails, record the statement and error and check whether earlier statements committed before retrying. List tables, indexes and database-specific features your project uses. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for an external Postgres connection?
Inventory schemas, roles and extensions and identify who controls the database. Review the developer documentation for the current external database guide. Use a limited test credential and a copy without sensitive data for the first trial. If access fails, verify network reachability, TLS and the test role before changing a production policy.
What should I do if I get stuck with an external Postgres connection?
If access fails, verify network reachability, TLS and the test role before changing a production policy. Inventory schemas, roles and extensions and identify who controls the database. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for SeleKV or SeleQueue?
Decide whether the workload is a lookup or deferred work. For caches, define expiry and a source of truth. For jobs, give retries a stable job identity and record results. If a job repeats, check its retry history and whether the handler safely recognizes work it already completed.
What should I do if I get stuck with SeleKV or SeleQueue?
If a job repeats, check its retry history and whether the handler safely recognizes work it already completed. Decide whether the workload is a lookup or deferred work. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for webhooks?
Choose a dedicated HTTPS endpoint and a place to store event identifiers. Verify the signature before processing the body. Acknowledge accepted events and record their identifiers so repeated deliveries cannot repeat an action. If delivery fails, check endpoint logs and the delivery record before requesting a replay.
What should I do if I get stuck with webhooks?
If delivery fails, check endpoint logs and the delivery record before requesting a replay. Choose a dedicated HTTPS endpoint and a place to store event identifiers. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for transactional email or forwarding?
Identify whether you need outbound mail, inbound forwarding or both. For outgoing mail, check the transactional email documentation. For forwarding, confirm you control the domain and destination mailbox. If mail is missing, check the address and domain verification, then check the destination mailbox and its spam folder.
What should I do if I get stuck with transactional email or forwarding?
If mail is missing, check the address and domain verification, then check the destination mailbox and its spam folder. Identify whether you need outbound mail, inbound forwarding or both. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for SeleAI usage?
Estimate usage in a small trial before exposing the feature to users. Apply budget and rate controls on your server. Keep the key server-side and log enough usage data to understand unexpected spikes. If requests stop, check the product error, current usage and configured limits before retrying.
What should I do if I get stuck with SeleAI usage?
If requests stop, check the product error, current usage and configured limits before retrying. Estimate usage in a small trial before exposing the feature to users. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for SeleChat integration?
Decide which features your app needs and which participants can use them. Plan conversation membership and reporting controls for text. For calls, plan microphone and camera consent and confirm published billing terms. If a chat or call feature is missing from your workspace, check its status and the account’s access first.
What should I do if I get stuck with SeleChat integration?
If a chat or call feature is missing from your workspace, check its status and the account’s access first. Decide which features your app needs and which participants can use them. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for static hosting?
Build your site locally and locate the output directory. Test the built pages locally, including direct visits to nested routes. Check the hosting documentation before connecting a domain. If a direct link returns an error, check the output path and any routing behavior the hosting plan supports.
What should I do if I get stuck with static hosting?
If a direct link returns an error, check the output path and any routing behavior the hosting plan supports. Build your site locally and locate the output directory. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for domain registration?
Choose the name and extension you want to check. Start at the SeleID domains page and review the terms shown before committing. If a name is unavailable, check spelling and try a different extension. If a domain you own is missing, check the account used to register it.
What should I do if I get stuck with domain registration?
If a name is unavailable, check spelling and try a different extension. If a domain you own is missing, check the account used to register it. Choose the name and extension you want to check. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for a SeleID SDK?
List each target platform and the API operations the app needs. Start at developer documentation. Verify the package identity and version against the published guide before installation. If an SDK is missing a method, compare its version and documented feature coverage before adding a workaround.
What should I do if I get stuck with a SeleID SDK?
If an SDK is missing a method, compare its version and documented feature coverage before adding a workaround. List each target platform and the API operations the app needs. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for a SeleID API request?
Identify the service and endpoint you want to call. Use a test request and capture its status and request identifier. Handle retryable errors separately from validation and permission errors. If a request is rejected, check credentials, scope and input before retrying. Observe any retry instructions the response supplies.
What should I do if I get stuck with a SeleID API request?
If a request is rejected, check credentials, scope and input before retrying. Observe any retry instructions the response supplies. Identify the service and endpoint you want to call. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for the SeleID MCP connection?
Decide whether you need public content or project access. Use the official SeleID MCP page for the public connection. Check developer documentation for any project-access setup. If a client expects write access but only sees public tools, check which endpoint it is using.
What should I do if I get stuck with the SeleID MCP connection?
If a client expects write access but only sees public tools, check which endpoint it is using. Decide whether you need public content or project access. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for developer plan terms?
Estimate traffic and storage for normal and peak usage. Read current product terms and compare each allowance against your workload. Ask support about unpublished terms before committing. If an estimate changes, identify which service and usage measure changed before moving to another plan.
What should I do if I get stuck with developer plan terms?
If an estimate changes, identify which service and usage measure changed before moving to another plan. Estimate traffic and storage for normal and peak usage. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for a service limit?
Record the service, time, status and request identifier. Check reported usage and recent changes. Reduce duplicate requests and follow any documented retry delay. If usage appears below the limit, check the project and environment first, then include the request identifier when contacting support.
What should I do if I get stuck with a service limit?
If usage appears below the limit, check the project and environment first, then include the request identifier when contacting support. Record the service, time, status and request identifier. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for test and live environments?
Decide which accounts and datasets are safe for testing. Use synthetic data and separate test credentials where available. Review the target environment before every deployment or migration. If test activity appears in live logs, stop the test and check the endpoint, credential and project settings.
What should I do if I get stuck with test and live environments?
If test activity appears in live logs, stop the test and check the endpoint, credential and project settings. Decide which accounts and datasets are safe for testing. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for a database migration?
Inventory schema, constraints, roles, functions, extensions and data volumes. Export a test subset and import it into an isolated target. Compare row counts and representative queries before preparing a cutover. If a type or feature cannot be imported, document the difference and test the conversion before moving live records.
What should I do if I get stuck with a database migration?
If a type or feature cannot be imported, document the difference and test the conversion before moving live records. Inventory schema, constraints, roles, functions, extensions and data volumes. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for integration security?
List all credentials, account roles, endpoints and retained data. Check least privilege, rotate exposed credentials and test requests from an account without access. Document how to revoke access if needed. If a denied user can read or change a resource, stop rollout and fix authorization at the service boundary.
What should I do if I get stuck with integration security?
If a denied user can read or change a resource, stop rollout and fix authorization at the service boundary. List all credentials, account roles, endpoints and retained data. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for a developer service’s status?
Identify the exact service and capability you are checking. Open the roadmap and follow the product links. Look for dated changes in the official documentation or release notes. If the docs and console appear inconsistent, include the product, workspace and observed behavior in a support request.
What should I do if I get stuck with a developer service’s status?
If the docs and console appear inconsistent, include the product, workspace and observed behavior in a support request. Identify the exact service and capability you are checking. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
How do I get started in the Developer Console?
Start with your existing SeleID and open the Developer Console. The console is the workspace for registered apps and developer resources. Check the documentation and the status of the specific service you need before you plan an integration, invite teammates or schedule a public launch.
How do I prepare Continue with SeleID for a web app?
Prepare your web app by identifying its exact callback URL, separating development from production and planning how your server will handle a returned sign-in response. Check the SeleID documentation and roadmap for customer sign-in access before attempting to register a public integration or promising it to users.
How do I prepare SeleID sign-in for Android, iOS, Flutter or React Native?
Plan mobile sign-in around the system browser and an app-owned return link. Keep the Android and iOS application identifiers and redirect settings separate. Flutter and React Native use the native identity and return-link settings of each target platform. Check current SeleID integration access before distributing a build.
How do I keep SeleID API keys safe?
Keep any SeleID server API key in the environment that runs your server. Use separate keys for different projects or environments where supported and give each the smallest necessary permissions. Consult the product documentation and console to confirm that key creation is available for your account.
How does SeleStorage store and serve files?
SeleStorage is the file storage service for app uploads and downloads. Plan access around the visibility of each object, the expected file sizes and the number of operations your app performs. Confirm product availability and published pricing terms before budgeting or promising download costs to customers.
How do I prepare a project for managed SQL on SeleBase?
For a managed SQL project, start with the schema, the queries the app needs, and a migration and restore plan. Review the database documentation for the SQL console, migration and import tools it exposes to your workspace. Verify the product name and availability in the current catalog.
Can I connect an existing Postgres database to SeleBase?
An existing Postgres database can remain your system of record while you evaluate SeleBase. Check the published database guide for the connection or migration paths supported for your workspace. Decide whether you need an ongoing connection, a one-time transfer or a managed database for new data.
When should I use SeleKV or SeleQueue?
Use the SeleKV documentation to evaluate simple key-value reads such as settings and caches. Use the SeleQueue documentation to evaluate background work that can run after the original request. Plan how the app handles expired data, retried jobs and failures before relying on either service.
How should I receive SeleID webhooks securely?
A webhook sends an event to an endpoint your application controls. Verify incoming signatures using the product’s documented method, keep the endpoint secret out of client code and handle repeat deliveries safely. Check the current webhook guide for supported signing, retry, replay and delivery-log behavior in your workspace.
How are SeleMail and Email Routing different?
SeleMail covers transactional messages such as sign-up, security notices and receipts. Email Routing forwards inbound mail from a domain address to another mailbox. Choose the one that matches the direction of mail you need, and check current product access and domain terms before setting up mail.
How do I plan an integration with SeleAI and manage spend?
SeleAI is the developer service for calling AI models through a common API. Define the requests your app will send, the amount of usage you can afford, and what users will see when requests stop. Verify the available models and spend controls in the current developer documentation.
How do I plan text, voice or video with SeleChat?
SeleChat is the developer product for adding chat to an app. Plan text messaging and calls separately because they need different permissions, usage controls and test cases. Check the product status for each capability before using it in a schedule, customer proposal or published list of features.
How do I prepare a static site for SeleHost?
Prepare a static site for SeleHost by building the HTML, styles, scripts and images that can be served directly. Check the current hosting status and documentation for supported deploy methods and subdomains. If the site needs a server process, identify that dependency before choosing a hosting option.
How do I find and manage a domain with SeleDomains?
Use the official SeleDomains entry point to check a domain’s availability and review the terms shown for registration and renewal. A domain gives your project an address. Keep control of the account that owns it and confirm the domain’s DNS and renewal settings before moving a live site.
Which SeleID SDK should I use?
Choose an SDK by checking the SeleID SDK documentation for your language, platform and the operations you need. Evaluate TypeScript, Python, PHP, Flutter, React Native, Android and iOS individually. An SDK mention alone does not establish that a package, public API or feature is available to your workspace.
Where do I find SeleID API authentication, errors and rate limits?
Use the reference for the specific SeleID service to check how requests authenticate, which errors the API returns and what limits apply. The same account can access multiple services, but each request still needs the credentials, permissions and environment documented for the operation it is trying to perform.
How do I connect Claude or Codex to SeleID safely?
The public SeleID MCP gives compatible clients read-only access to public SeleVista and SeleVerse content. For project administration, check the separate managed MCP capability and its current status. Confirm the tool and the access it asks for before connecting an AI client to a project.
Where can I check SeleID developer plans and overage terms?
Check the SeleID product site for published plan prices, included usage and overage terms. Compare the limits for the actual services your project needs, including requests, operations and storage. Confirm the terms before building a cost estimate or offering usage to customers in your own product.
What should I do when I hit a SeleID service limit?
Identify which SeleID service rejected the request and which limit it reported. Then check the service documentation for the relevant response, reset timing and any account controls. Pause avoidable retries while you diagnose the issue, and review your workload before assuming a higher allowance will fix it.
How do I separate SeleID test and live work?
Keep development credentials, callback URLs and data separate from live use. Check each SeleID product’s documentation for a supported test mode or sandbox before relying on one. If a product exposes separate environments to your workspace, label them clearly and confirm the environment before making changes.
How do I plan a data migration between Postgres and SeleBase?
Plan the transfer as a schema and data compatibility exercise. Inventory the source, check the destination’s supported types and operations, and test with a small synthetic dataset. Confirm the supported import and export tools before scheduling a production move, and keep a verified backup and rollback plan.
What should I check before launching a SeleID integration?
Before launch, verify that your integration keeps secrets on the server, restricts access by role and separates test data from production. Test how it handles invalid credentials, unexpected inputs, repeated requests and account removal. Review the security requirements for each SeleID service the integration uses.
Where can I check SeleID developer status, changes and roadmap?
Use the SeleID product site and roadmap to check current availability for each developer service. Use the relevant documentation for behavior and setup instructions. If you are troubleshooting an error, compare the current status with your workspace access and any product updates before treating the roadmap as a delivery schedule.
SeleID platform
What should I check first for signing in with SeleID?
Use the account you already sign in with if you have either app. Open SeleID sign-up if you need an account. Then open the app you want and sign in. If you see a different profile than expected, check which account you used before creating another one.
What should I do if I get stuck with signing in with SeleID?
If you see a different profile than expected, check which account you used before creating another one. Use the account you already sign in with if you have either app. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for workspace access?
Check the product name on the sign-in screen. Use your SeleID to sign in, then choose the app or workspace that matches the task you want to complete. If the account signs in successfully but a workspace is missing, ask the workspace owner to verify your role.
What should I do if I get stuck with workspace access?
If the account signs in successfully but a workspace is missing, ask the workspace owner to verify your role. Check the product name on the sign-in screen. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for an unexpected sign-in alert?
Use the official sign-in host, accounts.seleid.dev. Enter a one-time code only on the official page that requested it. Read account security for current protection details. If an alert arrives for a sign-in you did not start, open the account site directly and use its recovery options.
What should I do if I get stuck with an unexpected sign-in alert?
If an alert arrives for a sign-in you did not start, open the account site directly and use its recovery options. Use the official sign-in host, accounts.seleid.dev. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for an app consent request?
Check that the app name matches the app you intended to open. Read the access request before approving it. Cancel and return to the app if the request is unfamiliar. If you see an unexpected app name or permission request, close the screen and start from the app’s official site.
What should I do if I get stuck with an app consent request?
If you see an unexpected app name or permission request, close the screen and start from the app’s official site. Check that the app name matches the app you intended to open. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for a connected app?
Sign in with the account that approved the connection. Open your SeleID and check the account settings. Review any access details shown before confirming removal. If a connection is missing, check whether you signed in with another SeleID or used a separate app account.
What should I do if I get stuck with a connected app?
If a connection is missing, check whether you signed in with another SeleID or used a separate app account. Sign in with the account that approved the connection. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for choosing a workspace?
Decide whether your task is about content, a Page, advertising or an integration. Start at SeleID and open the matching product entry point. Developers can check the documentation index. If you cannot open a Page or company after signing in, ask an owner to check your access.
What should I do if I get stuck with choosing a workspace?
If you cannot open a Page or company after signing in, ask an owner to check your access. Decide whether your task is about content, a Page, advertising or an integration. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for finding the right Sele product?
Start with the task you want to complete, such as publishing or checking earnings. Open the relevant app for content and earnings, or use the roadmap for developer and business service status. If an earnings figure needs investigation, open the per-app breakdown and identify the app and period first.
What should I do if I get stuck with finding the right Sele product?
If an earnings figure needs investigation, open the per-app breakdown and identify the app and period first. Start with the task you want to complete, such as publishing or checking earnings. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
What should I check first for an official SeleID page?
Check the full address in your browser before entering account details. Use SeleID for product information and SeleID Accounts for account access. If an unfamiliar page claims to represent SeleID, open the official site directly and verify the request there.
What should I do if I get stuck with an official SeleID page?
If an unfamiliar page claims to represent SeleID, open the official site directly and verify the request there. Check the full address in your browser before entering account details. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
Can I use one SeleID for both apps?
Yes. You can sign in to SeleVista and SeleVerse with the same SeleID. Start with the credentials you already use in either app. If you see an unfamiliar profile, check the account shown in settings before creating another one or trying to recover it.
Does signing in give me company access?
Signing in establishes your identity. Company access depends on the permissions assigned to your account in that workspace. If sign-in works but the company is missing, confirm that you used the correct SeleID and ask an owner to check your access.
Should I send my sign-in code to support?
Keep your sign-in code private. Enter it only in the official SeleID flow that requested it. If someone asks for the code in chat or email, open the account site yourself and use the official support or recovery route to check the request.
Where can I check what an app requests?
Check the consent screen in the sign-in flow. It identifies the app and shows the requested access. Review both before continuing, especially when opening a connection for the first time. If the app or request seems unfamiliar, cancel and start again from the official app.
What if I can’t find a connection to remove?
Check which SeleID you used to create the connection and confirm the app name. If you still cannot find it, contact support with the app name and the account context. Share enough detail to identify the connection while keeping passwords and codes private.
Where should a developer start?
Start at the SeleID documentation index and identify the service your project needs. Check that service’s current status and use its published setup instructions when available. If your project depends on a service you cannot access, confirm availability before committing to a launch date.
Does SelePay show earnings from both apps?
SelePay brings together earnings from SeleVista and SeleVerse. Use the per-app breakdown to see where an amount came from. When checking a payment, identify the app and earnings period, then check the amount available to withdraw before opening a support request.
Who owns and operates the SeleID service?
SeleTech Ltd builds and operates the SeleID service. Use seleid.dev to find the official product pages and accounts.seleid.dev for account sign-in or recovery. If an unfamiliar site claims to represent SeleID, check the address and go to the official site directly.
Getting Started
What is SeleVista?
SeleVista is a video app where you explore Shorts and longer videos, create your own work and connect with audiences. Earnings depend on the relevant programme and recorded eligible activity; viewing or publishing does not guarantee a fixed payment.
What is SeleVerse?
SeleVerse is People, Stories & Earn: a social experience for writing, photos, Griot videos and voice. Use the publishing and audience controls offered in your current app, and check programme guidance before assuming your activity qualifies for earnings.
Do I need a different account for each app?
Use your existing SeleID to sign in to both apps and complete any app-specific activation steps. Earnings contribute to one shared SelePay payout balance and payout account. Each app keeps its own qualification rules and earning records; shared identity does not automatically copy every post.
How do I create an account?
Open registration, complete the requested identity, email, password, country and date-of-birth fields, then follow the confirmation prompt. If you already own an account, use Login or Forgot password instead of registering again.
Where can I download the apps?
Follow the currently offered links on the official app or download websites. SeleVerse access may require a testing invitation; do not assume every app has a public store listing. Check the app name and publisher before installing.
Account & SeleID
Why SeleID?
SeleID connects your identity across SeleVista and SeleVerse. Your permanent number is separate from your public username. Your SelePay payout balance combines earnings, while access steps, content and qualification rules remain app-specific.
How do I get verified?
Keep an honest profile and use a verification application only if your account is offered one. A request is not approval, and no fixed approval date is promised. Ask in-app support about the supported process if no control is visible.
Does a new username change my permanent SeleID?
No. Your public username and permanent SeleID number are separate. Follow availability and waiting-period checks in the current username screen, and verify the saved handle before sharing a new profile link.
Is a deletion request completed immediately?
No immediate completion or fixed timeline is promised. Check the request status and applicable confirmation information. Use the cancellation option while offered, and ask in-app support about an unresolved request.
Should I share my password with a Page editor?
No. Team members should use their own accounts and the available Page access controls. Give only the access needed, check the resulting team entry and use support for a failed switch instead of creating a duplicate Page.
Does muting a creator’s bell unsubscribe me?
No. On SeleVista, muting the creator notification bell keeps your subscription. Unsubscribe is separate. Phone permissions and app settings also affect alert delivery, so an enabled bell does not guarantee every post sends an alert.
Does Data saver stop all mobile data use?
No. It reduces automatic media activity in supported screens, but deliberate playback and other app activity can still use data. Review autoplay and Wi-Fi-only upload settings separately.
Will changing language translate every post and screen?
No. Choose an available language and wait for the saved result. The preference is used for the supported account experience, including local suggestions and email language; it does not guarantee translation of every post or menu.
Security & Privacy
How do I make my account safer?
Review the Security Center, keep your confirmed email accessible and use a unique password. Set up only supported protections, finish their confirmation steps and retain the recovery information you need. Availability differs by phone and app version.
What is two-step verification?
A supported authenticator flow adds a changing code to account verification. Complete the setup challenge before assuming it is enabled, and save recovery codes if your screen offers them. Password reset does not automatically remove an authenticator challenge.
What is a passkey?
A passkey is a sign-in credential used through a supported device or credential manager. Your device may ask for fingerprint, face or screen-lock confirmation. It differs from unlocking an already signed-in app and is not supported by every installed build.
How do I log out of a lost phone?
Use the logout controls in Session Management from a trusted device. The current phone list covers registered alert devices, not every session, and it does not provide individual revocation for each listed phone. Wait for the requested logout result.
Which apps can use my SeleID?
Connected Apps lists authorised services and available permissions. Use Remove access where offered and wait for confirmation. Official app entries may have different controls, and revoking future access does not erase information another service already received.
Can I sign in with a phone number and password?
Use the identifiers supported by your sign-in screen. Email and password are the shared starting point; SeleVista can also offer username or SeleID sign-in. Do not enter a phone number as an email or assume phone-password sign-in is supported.
Does changing my password remove two-step verification?
A password change or reset does not automatically remove an authenticator challenge. Follow the supported verification prompt or use a saved recovery code where the app offers it. Never share that code with someone helping you.
What should I do first after losing my phone?
Secure the missing device and your email through their official controls. Sign in on a trusted device, follow account recovery if necessary, and use the supported logout controls. Keep a working recovery method before ending every session.
Earnings
How do I earn money?
Tips, Universal Earnings and Creator Premium Earnings have different conditions. Check each programme’s status in Studio, then use SelePay for confirmed credited earnings and available balance. Posting or receiving views does not promise a payment.
What are Universal Earnings?
UE is an engagement-based programme separate from CPE and Tips. The posting checklist, an active programme and a payable earning are different stages. Check your actual status; a first post does not by itself guarantee payment.
What are Creator Premium Earnings?
CPE is a creator programme with app-specific eligibility requirements and an application. Completing the checklist, submitting an application and receiving approval are separate stages; none promises a fixed earning amount.
What do I need to qualify on SeleVista?
Current targets include seven active days, ten public long videos and ten public Shorts in 30 days, 50 subscribers, subscribing to 25 channels and 1,000 qualified views. Posting on both apps and ten qualified referrals are also required. Check the full checklist.
What do I need to qualify on SeleVerse?
Current targets include seven active days, ten public voice posts and ten Griot videos in 30 days, 50 followers, following 25 creators and 1,000 recorded views. Posting on both apps and ten qualified referrals are also required. Check the full checklist.
How do Tips work?
Where available, Tips offer an optional rewarded-ad experience supporting eligible content. A confirmed Tip is separate from a creator earnings credit; a pending result is not cash ready to withdraw. There is no fixed earning promised per Tip.
Why did some views not count?
Public views, programme-qualified views and earnings use different checks. Self-generated, artificial or otherwise invalid activity may not qualify. Compare the account, date range and metric label; do not estimate earnings from a public counter.
How does the recommendation system work?
Relevance, genuine audience response, freshness and safety can inform discovery. Clear titles, covers and focused content help people choose what to watch, but no tactic guarantees reach. Use Studio to compare real results over the same period.
Is email confirmation enough for a qualified referral?
No. Referral qualification also checks a usable account, the required follow consent and follow action, and a valid qualification outcome. A signup or confirmed email alone does not complete every requirement.
SelePay & Payouts
How do I withdraw my earnings?
Open SelePay and choose Withdraw. Use confirmed available balance, check the local minimum, amount, destination and fee, then complete any requested verification. Keep the reference and follow its status; requested is not paid.
How do I add a payout method?
Open SelePay’s payout-method controls and enter accurate details for your own receiving account. Use the options shown for your country and currency. Saving a destination is separate from verification and does not guarantee a route is currently usable.
Why is my payout delayed?
Check the request’s status and reference in SelePay. It may need identity review, destination verification or processing. Follow the stated message and contact in-app support if unclear. Do not repeat an uncertain request or assume a failed payout automatically restored the balance.
Which currency do I see my earnings in?
SelePay presents earnings in your local currency. Some entries need the rate for their earning date before conversion, so pending amounts are separate from available balance. Displayed currency does not by itself confirm every local payout route.
Do earnings from both apps combine in SelePay?
Yes. SelePay uses one shared payout account for SeleVista and SeleVerse, keeping each source labelled. For example, NGN 1,300 plus NGN 2,540 of confirmed available earnings totals NGN 3,840. Estimates, pending amounts and holds remain separate.
Is every withdrawal minimum 5,000?
No. The current Nigerian minimum is NGN 5,000. Other currencies have their own displayed policy. Meet the minimum using confirmed available balance and complete any required payout checks.
Does submitting identity information approve my payout?
No. Submitting documents starts or updates a review. Identity approval, payout-destination verification and withdrawal processing are separate stages. Check the status and explanation in SelePay.
Why can an earnings balance change?
Pending conversion, a hold or a recorded correction can change what you see. Check the entry’s date, source, currency and reference. A chargeback or failed request does not prove an automatic refund; ask in-app support about an unexplained adjustment.
Creating
How do I publish a Short?
In SeleVista, open Create and choose Short. Record or select a portrait clip within the 90-second limit, review its sound and details, then wait for publication confirmation. Retain the original file if uploading fails.
An upload failed. Should I upload a new copy immediately?
Keep the original file and check Studio or your profile for an uncertain publication first. Follow the retry or resume action offered by the app. Note whether the failure happened during preparation, transfer or publication.
Does saving a draft publish my post?
No. Wait for the draft confirmation and find the saved entry before leaving. SeleVerse distinguishes phone drafts from account Briefs, while a SeleVista video draft still needs its upload to complete.
What are the current Voice upload limits?
SeleVerse’s Voice upload checks accept audio up to seven minutes and 64 MB. Recording and editing modes may show their own limits. Preview the actual clip and keep the original until publication is confirmed.
How do I know a Status reached both apps?
Read the composer’s result and check the Status in each intended app. Selecting both destinations is not delivery proof. Keep an error or failed-destination message rather than repeatedly publishing copies.
Sounds, Effects & Downloads
Can I use another creator's sound?
Open the available sound page and use the enabled Use Sound action. Check that the intended sound is selected in the composer and preview the result. Reuse can be restricted by permissions, availability or the intended use.
How can I save and share a video?
Use the available Share action for a link or supported Download action for a saved file. Gallery saving and branded exports depend on the device build. Wait for a saved confirmation and retain the creator’s credit.
Safety & Rules
How do I report something?
Open Report from the supported post, video, Short, comment or profile menu. Choose an accurate reason and retain a valid tracking receipt if one is returned. For a conversation without a valid report action, use in-app support.
My account is restricted. What can I do?
Open Account Status to read the affected actions and any reason or dates shown. Use its available appeal form and wait for submission confirmation. A pending appeal is not a promise of reversal or a fixed decision time.
Can a child under thirteen register?
Registration requires a minimum age of thirteen. Do not use a false birth date or another person’s details to bypass the form. Review safety and programme rules separately; account registration does not automatically authorise every financial feature.
What should I include in a copyright report?
Identify the affected item, the specific material and the basis of your ownership or authority. Include useful original-work links and keep a confirmed tracking reference. Use in-app support for follow-up, keeping private contracts out of Community.
Support & Community
How do I contact support?
Open Help, then Contact Options, and choose Create Support Ticket. Include the app, username, action and exact error. Live Chat or Priority options do not guarantee immediate availability. Never send passwords or sign-in codes.
