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Help Center / Safety & Rules

Post comments, reply and report problems

Use comments and replies carefully, distinguish pending messages from posted results and report the correct target.

Join the conversation

Open the comments for the post or video you are viewing. Check the content and account before writing, especially after moving quickly between clips. Keep a comment relevant, readable and respectful; the community guidelines apply to replies as well as original posts.

Use Reply when you want to respond to a particular comment, where that action is available. A reply’s place in a thread matters: it helps other readers understand whom you are addressing. Avoid posting private contact details, someone’s location or sensitive information about a child.

Wait for a posting result

A pending comment, sending indicator or text in the input field does not prove publication. Wait for the app’s result and check the thread before retrying after a connection failure. Repeated taps can make a conversation confusing, even when the first response was merely delayed.

If posting fails, retain your wording separately and note the exact error. Check Account Status if the app explicitly reports a restriction; an ordinary network error is not proof of one. Use support for a repeated technical problem.

Handle unwanted behaviour

Use the comment’s Report action when the current screen provides one, then follow the reporting guide. Reporting is a request for moderation, not an immediate removal guarantee. Review blocking and privacy controls for unwanted contact. Content owners should use only the moderation controls actually available to them; not every comment screen offers pinning, deletion or audience management.

Keep reading

Community guidelines

Create and take part responsibly: respect people, protect children, avoid deception and report genuine safety concerns.

Report a post, video, comment or profile

Open Report from the relevant item, choose an accurate reason and keep a valid submission receipt for follow-up.

Manage blocked accounts and privacy controls

Review blocked accounts, profile visibility and audience choices without assuming every control affects every existing copy.

Contact support from inside the app

Open Help and Contact Options to submit an in-app ticket with useful details and follow its confirmed record.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.