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Help Center / Account & SeleID

Use data saver, autoplay and Wi-Fi upload settings

Review available data controls and connection requirements without assuming the app can eliminate all mobile data use.

Review your preferences

Open Data and Storage in Settings and Privacy. The screen offers Data saver and Upload on Wi-Fi only. Content preferences includes an autoplay choice. Read the saved result after changing a setting; an error means you should not assume the new preference took effect.

Data saver is intended to reduce automatic media activity in supported screens. It does not make the app offline, stop every request or guarantee a fixed number of megabytes saved. Images, messages, searches and media you deliberately open can still use data.

Decide when to upload

Wi-Fi-only uploads can keep a supported transfer waiting until Wi-Fi is available. If an entry is paused or waiting, inspect the connection and the setting before treating it as an upload failure. The upload guide explains how to distinguish waiting, preparation, transfer and publication.

Turning off autoplay can help you choose when to watch. Existing screens may apply preferences differently, so check actual playback after a change. Pause a playing video yourself if you need to stop immediate data use; do not rely on a setting to undo a download already in progress.

Keep important files safely

Review download and sharing guidance before saving media. Clearing saved data on a phone can affect local material, so retain important originals and read the current confirmation. Language and region preferences are separate from data controls. For an unexpected transfer or a setting that repeatedly fails, contact support with the app, screen and displayed error.

Frequently asked questions

Does Data saver stop all mobile data use?

No. It reduces automatic media activity in supported screens, but deliberate playback and other app activity can still use data. Review autoplay and Wi-Fi-only upload settings separately.

Keep reading

Understand upload progress and recover from failures

Separate preparation, transfer and publication, preserve your file and use the retry or resume action offered by the app.

Save and share available videos

Use supported Download and Share controls, confirm the saved result and keep the creator's credit intact.

Choose your language and declared region

Save available language and region preferences while keeping declared country separate from detected access location.

Contact support from inside the app

Open Help and Contact Options to submit an in-app ticket with useful details and follow its confirmed record.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.