SeleID HelpIdentify the stage
Uploading includes preparing the media, transferring it and completing publication. An error at one stage may have a different cause from an error at another. Keep the exact message and check whether the screen says optimizing, uploading, paused, failed or completed.
In SeleVista, open Studio’s Uploads screen to inspect available queue entries. Pause, resume or retry only where the entry offers that action. In SeleVerse, follow the current composer’s result and saved draft controls rather than assuming it has the same queue screen.
Keep your original and check the result
Retain the original video, photo or audio until the app confirms the intended result. Before retrying an uncertain publication, inspect Studio Content or your profile for the item. A delayed response can leave the outcome unclear; a second fresh upload is not always the right first step.
Check the format and duration in Short guidance, long-video guidance or Voice guidance. Use a stable connection and available phone storage. Review data settings if an upload is waiting for Wi-Fi.
Escalate a repeated failure
An upload is not guaranteed to keep running after the app closes or the network disappears. Return to the app and check the entry rather than assuming background completion. If recovery fails, use in-app support with the app, format, duration, error and approximate time. Do not delete the only original file or share sign-in codes to obtain help.