Help Center / Trust, safety and privacy
How can I recognise official SeleID pages and staff requests?
Check the official address and keep account codes and passwords private.
Check that product information comes from seleid.dev and that account sign-in or recovery is on accounts.seleid.dev. A name, logo or claimed staff title alone cannot establish who sent a message. Open the official site independently before entering credentials or acting on a sensitive account request.
Before you start
Read the whole address and check what the message is asking you to do.
What to do
Go directly to SeleID or the app’s official support entry. Keep passwords and verification codes private.
Common problems
If a request looks suspicious, report it through the official support path and keep a copy with sensitive details removed.
Last updated November 12, 2026.
Frequently asked questions
How can I recognise official SeleID pages and staff requests?
Check that product information comes from seleid.dev and that account sign-in or recovery is on accounts.seleid.dev. A name, logo or claimed staff title alone cannot establish who sent a message. Open the official site independently before entering credentials or acting on a sensitive account request.
How should I verify a sign-in link?
Read the whole address and check what the message is asking you to do. Go directly to SeleID or the app’s official support entry. Keep passwords and verification codes private. If a request looks suspicious, report it through the official support path and keep a copy with sensitive details removed.
How do I report a suspected scam?
If a request looks suspicious, report it through the official support path and keep a copy with sensitive details removed. If you need help, record what you tried and the exact status or error you saw. Keep sign-in codes, payment details and other sensitive information out of any screenshots you send.
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Still need help?
Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.
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