Skip to content
SeleID Help

Help Center / Safety & Rules

Recognise scams and protect your login

Pause before money or login requests, use official screens and keep passwords and verification codes private.

A scam often asks you to act quickly: pay to unlock earnings, verify through a strange link or send a code to someone claiming to help. Slow down. Your password, authenticator codes and recovery codes are private, even when a message looks professional.

Use the real screen

Open the app yourself for account security or recovery. Do not enter credentials on a page reached through an unexpected message. Check the actual account and website address, not just the visible logo or link label.

Watch for pressure

Promises of a guaranteed badge, instant payout or extraordinary return can be used to obtain money or access. A badge or popular profile is not proof that a financial request is safe. Read the relevant earnings instructions in the app instead of accepting an explanation from a stranger.

Keep support conversations safe

Use in-app support. Describe the problem, screen and error without sending passwords, full payment details or login codes. If a person insists that you must disable protection or share a recovery code, stop the exchange.

Report the right target

Use Report on the message context, account or content where available. Review impersonation guidance if someone is copying an official identity.

If you already shared access

Change your password from a trusted device, review authorised connections and use the supported logout controls. Contact support about continuing problems. A successful report does not undo a payment or guarantee immediate recovery.

Keep reading

Secure your account with the Security Center

Review available account protections, finish their confirmations and respond safely to unfamiliar access.

Report a post, video, comment or profile

Open Report from the relevant item, choose an accurate reason and keep a valid submission receipt for follow-up.

Report impersonation and fake accounts

Check the actual account identity and report misleading profiles without sharing private documents publicly.

Recover your SeleID account step by step

Use the confirmed account email, follow the current recovery prompt and handle extra verification carefully.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.