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SeleID Help

Help Center / Account & SeleID

Download your data or delete your account

Request your information or account deletion, check the recorded status and understand review and retention limits.

Your account settings provide request-based options for your information and account. Open Account and deletion through Settings and Privacy, then read the choices and current request status before continuing.

Request a copy

Use the data-download option if it is available. A successful submission queues a request; it does not mean a download is already prepared. Check the status shown and follow any completion instructions provided. If submission fails, retain the error and use in-app support. Do not repeatedly submit the same request while an earlier one is pending.

Consider deletion carefully

Review drafts, published work, Page responsibilities and any wallet or payout questions before requesting deletion. A request is not an automatic payout, a guarantee that every record disappears immediately or a way to avoid an account restriction. Read the privacy information and confirmation wording applicable to your account.

Track the request

The current screen says the account remains active while a deletion request is reviewed and offers cancellation while the request permits it. Use that control if you change your mind, and wait for confirmation. Do not rely on a fixed deletion deadline unless the actual response gives one.

What may remain

Permanent identity numbers are not made available for reuse. Some information may need retention under the applicable privacy rules. Read data and privacy and account status for context. Support can explain an unresolved request without asking you to share private credentials.

Frequently asked questions

Is a deletion request completed immediately?

No immediate completion or fixed timeline is promised. Check the request status and applicable confirmation information. Use the cancellation option while offered, and ask in-app support about an unresolved request.

Keep reading

Secure your account with the Security Center

Review available account protections, finish their confirmations and respond safely to unfamiliar access.

Account restrictions and how to appeal

Read the restriction shown in Account Status, submit an available appeal and distinguish a pending request from a decision.

Community guidelines

Create and take part responsibly: respect people, protect children, avoid deception and report genuine safety concerns.

Why SeleID?

Understand your permanent SeleID, public username and shared sign-in without confusing identity with app access.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.