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SeleID Help

Help Center / Safety & Rules

Account restrictions and how to appeal

Read the restriction shown in Account Status, submit an available appeal and distinguish a pending request from a decision.

Check the restriction before taking action

Open Account Status while signed in to the affected account. Read the reason, affected actions and any dates shown. Posting, commenting and withdrawals can have different restrictions; an upload failure or connection error alone does not prove your account has been restricted.

If the page cannot load, keep the error message and try again when your connection is stable. Do not interpret a missing result as either a clean account or a permanent ban. Contact support with the app name and the action you were trying to complete.

Submit a clear appeal

Where an appeal form is available, explain what happened, identify the relevant content and say which detail you believe needs reconsideration. Use a factual message rather than insults, repeated submissions or another account created to avoid the restriction. Never include your password, verification code or payment credentials.

Wait for confirmation that the appeal was sent. If Account Status shows an existing pending appeal, follow that record rather than treating repeated taps as separate requests. A submission confirms receipt only; it does not guarantee reversal or a decision within a particular time.

Continue safely

Keep any reference supplied by the app for follow-up. Review the community guidelines, copyright responsibilities and reporting guide. If an urgent safety concern is involved, stop interacting with the account and review blocking and privacy controls.

Frequently asked questions

My account is restricted. What can I do?

Open Account Status to read the affected actions and any reason or dates shown. Use its available appeal form and wait for submission confirmation. A pending appeal is not a promise of reversal or a fixed decision time.

Keep reading

Community guidelines

Create and take part responsibly: respect people, protect children, avoid deception and report genuine safety concerns.

Secure your account with the Security Center

Review available account protections, finish their confirmations and respond safely to unfamiliar access.

Rights, copyright and what you can post

Publish your own work or material you are permitted to use, and keep reuse, credit and commercial permission separate.

Contact support from inside the app

Open Help and Contact Options to submit an in-app ticket with useful details and follow its confirmed record.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.