Skip to content
SeleID Help

Help Center / Security & Privacy

Secure your account with the Security Center

Review available account protections, finish their confirmations and respond safely to unfamiliar access.

Start with the SeleID Security Center. It brings the available password, two-step, passkey, recovery and access controls together. Read the current status beside each protection instead of assuming that opening its screen switches it on.

Make your first checks

Confirm the email belongs to you and remains accessible. Use a password you do not use on another service. Open Password if you need to change it; the current form asks for your existing password, the new password and confirmation. Follow the displayed requirements and wait for a successful result.

Add supported protections

Read two-step verification and passkeys before setting them up. Availability depends on your installed app and phone. Complete the confirmation challenge when offered, and keep any recovery codes private. A fingerprint unlock for an already signed-in app is different from a passkey that signs you in.

Review access

Use Session Management to find the logout controls, and check Connected Apps for services you authorised. If a status cannot load, treat it as unavailable information rather than proof that your account is safe.

Respond to a concern

If someone may know your password, change it from a trusted device and end other sessions using the available controls. Do not send passwords, verification codes or recovery codes to anyone. Read scams and phishing and losing your phone for practical next steps.

Choose the alerts you need with notification settings.

Frequently asked questions

How do I make my account safer?

Review the Security Center, keep your confirmed email accessible and use a unique password. Set up only supported protections, finish their confirmation steps and retain the recovery information you need. Availability differs by phone and app version.

Keep reading

Two-step verification explained

Set up an authenticator only through the supported screen, confirm it and keep recovery options private.

Passkeys: login with your fingerprint or screen lock

Learn when passkey sign-in is supported and how it differs from unlocking an already signed-in app.

Add a trusted recovery email

Confirm the email you control and understand the difference between your main sign-in address and a verified backup.

See where you are logged in and log out remotely

Review registered alert devices and use supported logout controls without mistaking the list for a complete sign-in history.

Account restrictions and how to appeal

Read the restriction shown in Account Status, submit an available appeal and distinguish a pending request from a decision.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.