Skip to content
SeleID Help

Help Center / SelePay & Payouts

Earnings corrections and chargebacks

Understand a changed earnings balance, find the recorded adjustment and ask for a review without assuming an automatic refund.

An estimated earning can change before it becomes available. A confirmed balance can also have a recorded adjustment. The important questions are which entry changed, what explanation is shown and whether the amount is pending, held or available.

Check the activity entry

Open SelePay and compare the date, source app, currency and reference. A conversion still waiting for its rate is different from a deduction. Read currency and exchange before treating every changed total as a lost payment.

Invalid activity, payment reversals or a correction to reported earnings can require review. A chargeback is a reversal associated with an underlying payment; the word alone does not prove that your own withdrawal failed. Use the explanation attached to your actual entry rather than assuming a particular cause.

Keep estimates separate

Earnings fairness explains why a view count is not a cash balance. A confirmed Tip likewise does not promise an immediate earning credit. You should only plan a withdrawal against the available amount shown in your shared payout account.

Do not repeat an uncertain payout

If a withdrawal fails or is corrected, check for the actual balance adjustment before requesting again. Payout delays explains how to keep the original reference and avoid duplicate requests. Do not assume every failed request automatically returns money.

For an unexplained entry, contact in-app support with the reference, date and difference you noticed. Keep financial-account details private. A support review can investigate the record; it cannot guarantee that every disputed amount will be restored.

Frequently asked questions

Why can an earnings balance change?

Pending conversion, a hold or a recorded correction can change what you see. Check the entry’s date, source, currency and reference. A chargeback or failed request does not prove an automatic refund; ask in-app support about an unexplained adjustment.

Keep reading

How we keep earnings fair

Understand qualified activity, pending earnings and corrections, and learn how to report a discrepancy safely.

SelePay: your wallet and earnings in one place

SelePay combines earnings from SeleVista and SeleVerse in one shared payout account, with source labels and clear available-balance checks.

Why a payout can be delayed

Check the exact payout stage, complete requested checks and avoid duplicate withdrawal requests when an outcome is uncertain.

Contact support from inside the app

Open Help and Contact Options to submit an in-app ticket with useful details and follow its confirmed record.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.