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Help Center / Safety & Rules

Report impersonation and fake accounts

Check the actual account identity and report misleading profiles without sharing private documents publicly.

Impersonation is more than two people having similar names. It involves an account misleading others about who it represents. A copied photograph, familiar display name or claim of official status should be checked against the actual account handle and context.

Check the account carefully

Open the profile and note the username or SeleID shown. Look at the work and links the account presents. Do not rely only on a badge, follower count or a message saying that someone is support. Read SeleID guidance and verification guidance to understand those different signals.

If someone copies you

Use Report from the misleading profile or relevant content. Select the reason that fits and explain which identity is being copied. Identify your genuine profile where useful. Do not publish identity documents or share private passwords as evidence.

Protect your audience

If you need to clarify which account is yours, use your genuine profile and avoid encouraging harassment of the suspected account. People with a matching name may be unrelated. A report requests review; it does not guarantee deletion or a fixed response time.

If a fake account asks for money

Do not pay, follow its login link or send a confirmation code. Keep the relevant account handle and message context for reporting. Read scams and phishing, then use in-app support if your own account was affected. Review account security from a trusted device.

Keep reading

Report a post, video, comment or profile

Open Report from the relevant item, choose an accurate reason and keep a valid submission receipt for follow-up.

Why SeleID?

Understand your permanent SeleID, public username and shared sign-in without confusing identity with app access.

How to get verified as a creator

Understand badge status, prepare an honest identity and use only the verification process actually offered to your account.

Recognise scams and protect your login

Pause before money or login requests, use official screens and keep passwords and verification codes private.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.