SeleID HelpStart with the account you already own. A failed login or a repeated confirmation email does not mean you need a new SeleID. Recovering the existing account helps preserve your identity and access to your work.
Start the recovery request
Open the app's Login screen and choose Forgot password. Enter the email on that account, not a phone number or someone else's inbox. Check spelling, then use the visible send control. Read the result before requesting another message.
Follow the message privately
Check your inbox and spam folder. Follow the link or enter the code requested by the current app flow. Use the latest message for the action you started. Do not share it in a chat or support ticket. If it has expired, return to the app and request a fresh message.
Set and test a new password
Follow the password requirements and confirmation fields. Wait for a successful update, then sign in with your account email and new password. Read account security before changing other protection settings.
Handle an additional challenge
If two-step verification is enabled, follow that prompt too. Use a saved recovery code only where the app offers that option. A password reset or backup email does not automatically remove an authenticator challenge.
Still unable to enter?
Use in-app support through the available Help screen. Explain the failed step and error. Never send passwords, login codes or full recovery codes.