Skip to content
SeleID Help

Help Center / Security & Privacy

Add a trusted recovery email

Confirm the email you control and understand the difference between your main sign-in address and a verified backup.

Keeping access to your confirmed account email is one of the simplest ways to protect your SeleID. A trusted backup address can provide another contact option where the account screen supports it, but adding an address is not the same as proving ownership.

Review the current address

Open Account Recovery from the Security Center. Check the account email and confirmation status displayed. If you need to replace the main address, read changing your email first. Do not enter someone else's inbox because they offered to help.

Add a backup only through the available controls

If a Backup email section is visible, enter an address you control and follow its send-and-confirm steps. The current shared screen requests a six-digit code for that address. Use the code privately and wait for a confirmed status. A pending address has not completed verification.

Understand what it changes

A confirmed backup address does not automatically become your main sign-in email or guarantee that every recovery flow can use it. Password reset still asks for the account email shown in the relevant sign-in flow. If you cannot use the offered method, follow account recovery or contact support.

Keep it healthy

Secure both inboxes, review old addresses and update them before losing access. Never share mailbox passwords or recovery codes. Combine these habits with two-step verification where supported.

Keep reading

Secure your account with the Security Center

Review available account protections, finish their confirmations and respond safely to unfamiliar access.

Two-step verification explained

Set up an authenticator only through the supported screen, confirm it and keep recovery options private.

Passkeys: login with your fingerprint or screen lock

Learn when passkey sign-in is supported and how it differs from unlocking an already signed-in app.

Account restrictions and how to appeal

Read the restriction shown in Account Status, submit an available appeal and distinguish a pending request from a decision.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.