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Help Center / Security & Privacy

Two-step verification explained

Set up an authenticator only through the supported screen, confirm it and keep recovery options private.

Two-step verification adds an authenticator code to a supported sign-in flow. It makes possession of your password alone less useful to someone trying to enter your account. Set it up carefully while you still control your email and phone.

Follow the visible setup

Open the Security Center, then Two-Factor Authentication if available. Start the setup and add the displayed account to your authenticator. Use the scan or manual setup information offered on that screen. Enter the current six-digit code to confirm. Until confirmation succeeds, do not assume the protection is active.

Prepare a recovery option

If the screen offers Recovery codes, save them somewhere private away from the phone you could lose. Read what creating a new set does before confirming. Do not confuse these saved codes with the changing six-digit authenticator code. Read account recovery before changing phones or removing an authenticator.

When signing in

Use the verification prompt shown by your app. If a code expires, wait for the next one and enter it carefully. Do not repeatedly submit the same rejected code. Check your device time if codes keep failing, and use in-app support if the problem continues.

Know what each protection does

A passkey, local fingerprint unlock and authenticator challenge are different protections. Their availability varies by client. Never disable a protection because a stranger tells you it will unlock earnings or fix an account.

Frequently asked questions

What is two-step verification?

A supported authenticator flow adds a changing code to account verification. Complete the setup challenge before assuming it is enabled, and save recovery codes if your screen offers them. Password reset does not automatically remove an authenticator challenge.

Does changing my password remove two-step verification?

A password change or reset does not automatically remove an authenticator challenge. Follow the supported verification prompt or use a saved recovery code where the app offers it. Never share that code with someone helping you.

Keep reading

Secure your account with the Security Center

Review available account protections, finish their confirmations and respond safely to unfamiliar access.

Passkeys: login with your fingerprint or screen lock

Learn when passkey sign-in is supported and how it differs from unlocking an already signed-in app.

Add a trusted recovery email

Confirm the email you control and understand the difference between your main sign-in address and a verified backup.

Why SeleID?

Understand your permanent SeleID, public username and shared sign-in without confusing identity with app access.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.