Help Center / SeleID platform
How does SeleID protect my account?
See how SeleID protects sign-in and what to do when a sign-in alert looks unfamiliar.
SeleID protects account sign-in with one-time codes where required, hashed passwords, controls that slow repeated attempts, and security alert emails. You can help protect your account by using the official sign-in page, keeping your codes private, and checking unexpected alerts through the account recovery flow.
Before you start
Use the official sign-in host, accounts.seleid.dev.
What to do
Enter a one-time code only on the official page that requested it. Read account security for current protection details.
Common problems
If an alert arrives for a sign-in you did not start, open the account site directly and use its recovery options.
Last updated November 12, 2026.
Frequently asked questions
What should I check first for an unexpected sign-in alert?
Use the official sign-in host, accounts.seleid.dev. Enter a one-time code only on the official page that requested it. Read account security for current protection details. If an alert arrives for a sign-in you did not start, open the account site directly and use its recovery options.
What should I do if I get stuck with an unexpected sign-in alert?
If an alert arrives for a sign-in you did not start, open the account site directly and use its recovery options. Use the official sign-in host, accounts.seleid.dev. If you need help, include the product you were using and the step that failed. Keep passwords, one-time codes and secret keys private.
Should I send my sign-in code to support?
Keep your sign-in code private. Enter it only in the official SeleID flow that requested it. If someone asks for the code in chat or email, open the account site yourself and use the official support or recovery route to check the request.
Keep reading
Still need help?
Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.
SeleID Help
