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SeleID Help

Help Center / SelePay & Payouts

How to withdraw your earnings

Request a withdrawal from confirmed available earnings, review the local minimum and follow verification and payout status.

SelePay lets you request a withdrawal from your combined earnings account. A withdrawal request starts a process; it is not a promise that money has already reached your bank or wallet.

Check available balance

Use confirmed available earnings, excluding estimates, pending conversions and holds. The current Nigerian minimum is NGN 5,000. Other currencies have their own displayed minimum; do not apply the Nigerian amount to every country. Read SelePay overview and currency and exchange.

Review before confirming

Open SelePay, choose Withdraw, enter an eligible amount and check your payout method. Read the currency, fee and any timing information presented. Treat an estimated arrival date as an estimate, not a guaranteed deadline.

Complete the account-security prompt if asked. Your first eligible request can require identity and tax checks. A document submission or verified destination is separate from a completed payout.

Follow the request

Keep the reference and check the status in payout activity. Requested, under review, approved, processing and paid describe different stages. If confirmation was interrupted, check existing activity before sending another request.

If the app reports insufficient balance, pending conversion or required verification, resolve the stated reason rather than trying a larger amount or another account.

For an unexplained delay, read payout delays, then contact in-app support with the reference and request date. Do not send passwords or verification codes. A failed status does not justify another withdrawal until you have checked what happened to the original balance.

Frequently asked questions

How do I withdraw my earnings?

Open SelePay and choose Withdraw. Use confirmed available balance, check the local minimum, amount, destination and fee, then complete any requested verification. Keep the reference and follow its status; requested is not paid.

Is every withdrawal minimum 5,000?

No. The current Nigerian minimum is NGN 5,000. Other currencies have their own displayed policy. Meet the minimum using confirmed available balance and complete any required payout checks.

Keep reading

SelePay: your wallet and earnings in one place

SelePay combines earnings from SeleVista and SeleVerse in one shared payout account, with source labels and clear available-balance checks.

Add a payout method

Save accurate payout details, complete the verification requested and check availability before requesting a withdrawal.

Why a payout can be delayed

Check the exact payout stage, complete requested checks and avoid duplicate withdrawal requests when an outcome is uncertain.

Your currency and exchange rates

Understand local-currency earnings, combined balances, pending conversion and the difference between display and a completed local payout.

Two-step verification explained

Set up an authenticator only through the supported screen, confirm it and keep recovery options private.

Still need help?

Open the app and tap the chat icon at the top, or choose Help and Support from the menu, to create a ticket or start live chat.