SeleID HelpA passkey is a sign-in credential that your device or credential manager helps protect. A supported phone can ask for fingerprint, face or screen-lock confirmation when using it. The choices depend on the device; the app cannot guarantee every method on every phone.
Check support first
Open the Security Center, then Passkeys. If Add a passkey is supported, follow the system prompts and wait for the app to confirm registration. If the app says the feature needs a compatible version, keep using your confirmed email and password. Opening a passkey screen is not proof that a credential was created.
Use the correct sign-in choice
Choose Login with a passkey only where your sign-in screen offers a working option. An empty credential sheet can mean no matching passkey is available through that device or manager. Return to another supported sign-in method rather than repeatedly starting registration for a new account.
Keep another way back
Retain access to your confirmed email and read account recovery. If you enabled an authenticator, keep its recovery information too. Do not assume a passkey automatically bypasses every additional verification step.
Understand the difference
Unlocking an already signed-in app with a fingerprint is different from signing in with a passkey. Review account security, two-step verification and lost-phone precautions before removing a credential you still need.